SAMATECH offers a variety of Service Level Agreements that are accommodated with our diverse range of clients. The main principles of our service level agreements are to ensure effective support, training and development of already implemented IT systems. This ensures our products and solutions grow and continuously evolve between us and our customer’s business and, therefore, our products and solutions must not have a shelf life.
With IT that’s built around your business and your budget, you receive from us technological solutions that are perfectly aligned to your business goals.
The end result of a true managed services relationship is that the right processes, procedures, tools and metrics are leveraged to produce a result that is better, and more cost effective, so businesses can get under any other type of agreement.