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Software Solutions

Software Solutions

Take the advantage of our partner network to deploy solutions specific to your industry and achieve more success. Contact us today and we can pair you up with a partner that meets your needs. Below are a few samples of our executive and specialized software solutions.

SKY Software® 

SAMATECH sells, deploys and supports SKY Software in the United Arab Emirates and GCC countries through a close partnership agreement.

Sky Software has been a trusted name in software development since 1997 and continues to provide the most advanced and innovative high-quality software solutions that cover all modern business needs such as property and financial management, hotels management, materials control, human resources, payroll, time attendance control, quality management as well as engineering management. The latest programming technologies and tools will be utilized with the provision of professional implementation, training, and technical support services to clients.

Sky Horizon® Telephone Management system

This is a dedicated call accounting, logging, and interface system which aims to facilitate management control over the company’s telephone revenue and cellular cost. The system is operational over a wide range of telephone PABXs (Private Access Board exchange) with interfaces to different systems.

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Sky Horizon® Property & Hotel Management system

Sky Horizon Property Management system is designed in a manner that will provide the hotel management with full control over the front desk and guest transactions such as reservations, groups, walk-ins, financial transactions, folios, deposits, housekeeping, night audit, profile management, revenue history, in-house guests, forecast analysis, availability and guest and room history.

The system is equipped with an advanced interface gateway, which enables online interaction between the front desk and other hotel facilities such as point-of-sale outlets, health clubs, telephone switchboards, receivable/income accounting, door-lock keys, T.V. systems, Internet, and others.

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Bayan® Human Resources Management System (HRMS)

Bayan® Human Resources Management System aims to maintain employee data in a way that simplifies the processing of all human resources and payroll transactions which affect the employee’s status, ultimately resulting in providing an unlimited set of detailed and summarized reporting facilities.

The system also facilitates full integration between the essential operations of the employee attendance control, human resources, personnel operations, employee training, medical insurance, and payroll with back office JV Interface. Hence, it prevents any unnecessary double work and errors, improves efficiency, and simplifies information distribution as well as reporting.

Spark Membership and Spa®

Sky Horizon Spark helps in managing various health club activities such as memberships, profiles, registrations, members’ history, expiry dates, sales activities follow-up, walk-in guests, membership payments, direct billing, membership installments, with front office and PABX system interfaces for in-house guests inquiries and charge postings.

The system is also equipped with a comprehensive set of reports including financial and revenue analysis, trainers follow-up and commissioning, in addition to guests’ attendance control via magnetic cards, store control, reservations, deposits handling, and much more.

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Quality Management

Sky Horizon Quality Management System implements the latest quality standards of hospitality in order to reach higher guest satisfaction levels and to ensure that hotel services are delivered with the same quality all the time.

Through the new full-featured Work Requests Monitor, hotel management and Guest Service Center, staff agents now have access to all guest requests and problems instantly as they emerge so that proper actions have to be carried out promptly by the related service department..

The automatic email alerts and SMS escalation options have been activated in Sky Horizon Quality Management System in order for the HODs to be always notified about any delayed request while the advanced gateway interface will be reporting any failure to the entitled HOD or supervisor.

The intelligent reporting system in Sky Horizon Quality Management System has been used to generate statistical, summarized, detailed, and graphical reports to expose the most frequent problems in addition to a wide range of efficiency indicators on the departmental and hostel’s overall performance that are available to the hotel management in order to take the right decisions and undertake the proper action based on report outputs.

Interactive Voice Response (IVR)

Businesses today require the ability to interact with their customers effectively. They require a reliable and flexible way to assist their customers without tying up their valuable resources.

Moreover, the increasing focus of hotels on the robust and high quality of guest services demand the best communications between the guest and service departments in order to guarantee fast and effective responses to guest requests, questions, demands, and problem reporting.

In its effort to realize the above hotel needs by using its’ most effective methods, Sky Software has developed and released its QEMS IVR (Interactive Voice Response) System to work in a seamless and integrated manner with the Hotel’s quality and Guest Services Management System, QEMS.

Sky Horizon® QEMS IVR is built on proven technology that provides a cost-effective, scalable, feature-rich, and robust solution to meet the hotel demands of today and tomorrow.

How It Works

Through QEMS IVR, hotel guests and agents can report their requests and maintenance problems by dialing one hotel extension number..

The caller will be guided through a set of recorded voice messages to enter the request without involving any person from the other side.

The messages will be automatically validated by QEMS and the request will be posted to the QEMS database, then injected in the QEMS workflow system until completion and a guest satisfaction guarantee.

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Customer Relationship Management

Sky Horizon® Customer Relationship Management (CRM) helps your business reach today’s demanding marketing requirements and manage your customers’ profiles in an online and central manner while maintaining their transactions and history in order to study market trends and customer behavior through an advanced statistical reporting system.

It provides you with the necessary tools to communicate with your customers via Email and SMS, thus enabling direct marketing, creating a promotional communication link with your valuable customers and enabling customer feedback to measure your Quality-of-Service (QoS) and to observe customer comments.

The system incorporates a loyalty, rewards and points management system and provides you with the ability to work with multiple, geographically-distributed business units while synchronizing customer profiles across all locations.

  • Seeing an increase in customer satisfaction.
  • Tightening the knots of sincerity and loyalty the customers show to the sellers of the enterprise.
  • Sky Horizon will receive greater profits.

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Engineering & Maintenance

Sky Horizon® Engineering and Maintenance Management system intends to automate most tasks within the Engineering and Maintenance Department. It helps better utilize the resources of the department and make available a valuable tool to better understand the types of tasks and loads within the department, while preparing the real-time tasks in an online, effective, and optimal manner.

The system covers the whole range of Maintenance Request Management, Logging, Quality Control, Cost Control (spare items and labour cost of the Engineering department, Corrective), Maintenance and lastly Preventive Maintenance. It executes all the respective actions to the full capabilities of the typical Engineering and Maintenance Management system.

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Online Booking

The way people book a holiday or business travel is changing. Once they have decided which country they would like to visit or when their business trip will take place, most potential guests of your hotel are now searching online to find out where they would like to stay. They use websites and online travel agencies to compare available rates. They also use reference sites like TripAdvisor to find out which hotels other visitors recommend. If your hotel wants to become visible to online customers, it needs to be listed with online travel agents and accommodation websites.

Many hotels, and especially the non-chain, small- and medium-size hotels, are still not visible online and don’t cater to potential client needs in terms of visibility, ability to check availability, and book and pay online. For those who have an online presence, the need to continuously manage and update inventory on a wide array of online distribution and booking platforms is both time consuming and costly.

In response to the above mentioned emerging needs, Sky Software has launched its Sky Horizon® Online Booking solution, which includes automatic integration to Nightsbridge Real-time Availability & Channel Manager…

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