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Telecomunication Division

Telecommunications today are undergoing a revolution, with the distinction between voice and data networks rapidly blurring.

What are converged communications in a business?

Converged Communications refer to the integration of voice and data. It allows companies to create powerful communication solutions for today’s flexible and changing work environments.

Converged Communications

SAMATECH provides best-in-class IP Telephony / Unified Communications solutions, and delivers pro-active support services for businesses of all sizes region-wide.

Focusing on industry leading solutions, SAMATECH provides complete telecommunication solutions to meet your simple and complex business needs. We specialize in a full range of those telecommunication solutions including traditional types, IP, hybrid, hosted telephone systems, UC, SIP, unified messaging and fax solutions. In addition, our expertise allows multi-location and remote/home workers to operate more effectively via VoIP / SIP.

Our areas of expertise include:

  • Unified Communications (UC) and Unified Messaging (UM)
  • Collaboration/Video conferencing
  • Multi-location VOIP networking, IP telephony, and IP home workers
  • Hosted PBX Solutions
  • SIP Solutions
  • Mobility
  • Converged voice and data solutions
  • Call centers / CRM
  • Wireless solutions
  • MPLS, T3, T1, etc carrier services through multiple partners of SAMATECH
  • Regionaly installation, deployment, maintenance and support services
  • SAMATECH maintenance plans with guaranteed SLA’s region wide

Best-in-class Solutions

Our sales philosophy

We strive to provide the best solutions for each of our customers’ unique needs. We believe in a neutral and consultative approach with choice, as opposed to selling a single brand. Each brand we are partnered with has much strength that is different from each other and we are experts at delivering crystal clear values of the solutions we propose. By partnering with multiple industry-leading solutions, we are our customers’ advocates…

Unified Communications

Imagine a single communications environment where users can collaborate using any device, wherever they are With Unified Communications, enterprises can quickly gain a competitive advantage; break down the traditional single line of a communication channel thus becoming able to create the modern, mobile, multi-device and multi-media environment that users demand.

The Challenges of Collaboration – Solved

Your company’s employees require a variety of efficient, robust communication tools, whether they’re working at their desk, on campus, or on the road. In order for them to be kept functioning effectively, one must create a secure environment and enable business-class collaborative communications.

Our Unified Communications solution offers a smooth evolution and a rich user experience with the freedom to integrate with your current systems. Why don’t you simply start from scratch? You can utilize the following capabilities in order to do so:

  • A simplified architecture,
  • A range of deployment models (CPE, Cloud or Hybrid)
  • A management system that simplifies operations, reducing both CAPEX and OPEX.

A Leader in Unified Communications                                        

Unlike other vendors and resellers, SAMATECH has been providing real-time communication to the business telephony sector with the most comprehensive set of systems provided from different vendors – in order to meet the varied communications needs of most of our customers and a various range in vertical industries.

This expertise, coupled with constant R&D investments in new technologies, gives our Unified Communicationsan opportunity to offer a robust foundation for the future.

  • We value a superb user experience and promote it through a wide range of unified open architecture that integrates all the elements of UC in a single platform.
  • We have a flexible business model enabling our customers to purchase it as a product or as a service
  • We offer a smooth migration path that leverages existing investments, plus the expertise to help you evolve at your own pace
  • We also offer professional services in fields of implementation, planning, deployment, operations and maintenance.

Discover the Elements of Unified Communications

  • Provide a real-time voice, videos and conferences across the enterprise network
  • Integrate with collaboration tools such as instant messaging, emailing and desktop sharing
  • Pass conversations seamlessly between fixed and mobile devices
  • Function based on network-integrated system management
  • Deliver a higher ROI than ever before

To find out more, contact us here directly to explore how we can help your employees, partners and customers collaborate better; no matter where they are or what devices they use.

A huge number of employees work in remote locations across the world and require access to central resources anytime, anywhere, and from many devices. But mobility is not one-size fits all – every industry and every business has its own unique requirements.

Mobility has given business IT departments a spiraling CAPEX and OPEX burden. Cellular costs continue to increase rapidly and bring your own device (BYOD) has stretched network managers to breaking point. Devices on the network consume bandwidth and drain management resources while IT continues to search for better security.

Why is this so? Because BYOD, quality user experience, secure remote access and high-capacity wireless access were not in your last infrastructure upgrade requirements document. However, SAMATECH is now offering a new solution to address all of these challenges.

Mobility across your Infrastructure

Full mobile enablement impacts virtually every aspect of your IT infrastructure. The parts that are affected are as follows:

  • Voice and unified communications
  • Wired and wireless network access
  • The data center
  • User, network and application management sectors.

When appropriately planned and deployed, it isn’t just your end users whom will benefit from a mobile enterprise; the IT department will also be positively impacted since network management and applications will be automated and unified for their part, and CFOs will appreciate lower telephony costs.

On-Site Mobility Options

On-site mobility solutions are vital for several factors and purposes; namely: its cause of impact on campus environments, savings in cellular costs and lastly, delivering a fully integrated communications experience.

  • DECT solutions are simple and powerful and they integrate with your telephony infrastructure. In addition, as the user might expect from a global DECT leader, we have numerous industry profiles ready to apply, use and customize.
  • VoWLAN solutions have matured; ensuring users remain connected while roaming on site.  Regardless of electronic devices, be it iOS, Android, desktop or a ruggedized WLAN handset, our user experience is seamless.

How Do You Capitalize on Mobility?

Contact ustoday and let’s talk. Our experts and partners can show you a seamless mobile future designed for your business today and tomorrow…

Quick UC&C Solution Links

– See more at: http://enterprise.alcatel-lucent.com/?solution=Mobility&page=overview#sthash.EGtVGduZ.dpuf

Fully Managed Communication Systems

Customers are asking more and more about fully managed and fully hosted solutions for their telecommunication infrastructure. Fortunately, we have a number of different solutions to help with these issues, including your hosted PBX needs.

A fully managed solution is one that is not managed by your firm, but managed by us. Full service and support, as well as programming services are performed by the CCS Support group for customers who do not have the staff or allocated time to manage and make changes to their system. Please feel free to inquire about a fully managed solution.

A fully hosted solution is where some essential parts to the phone system are located at a different location and managed by the firm that hosts it. When you move call processing offsite, you lose flexibility and manageability and are forced to rely on another provider. For businesses that rent space is for a year and then you will have to move to another location. Our fully hosted solutions make the process of moving phone systems from place to place much easier.

If you are interested in any of our fully hosted or fully managed solutions, contact the CCS sales and design center at +971 4 2765792.

IP Telephony

Success in business these days takes more than the telephone and traditional PBX equipment. It requires IP telephony solutions to support voice over IP (VoIP), open standards like SIP, mobile workers, the unified voice and data communications. SAMATECH offers all of these services. Our IP telephony solutions will fit in your organization, ranging from a single user to over 15,000 users.

The highly scalable IP platform provides a complete phone system for your business users – combining Microsoft application integrations, and messaging along with remote and mobile access. Additionally, if you need advanced features for your contact center, SAMA offers a wide range of IVR systems, calls, screen recording, workforce management, multi-site routing and more… Furthermore, in addition to varied options of voicemail systems, SAMATECH allows organizations in businesses, banking, hospitality, higher education, healthcare, and other sectors to streamline every aspect of messaging from a single standards-based platform.

SAMA IP Telephony solutions allow you to decide when and where it makes sense for your enterprise to deploy IP telephony. Your Internet Service Provider can enable your existing network, and thus leverage your current investments in the worlds’ latest technology.

SAMA Technology ™ offers wide selections of Communications Applications and a set of CTI software solutions for telephony, contact centers, messaging, and unified communication.

Mobility

A huge number of employees in businesses work in remote locations across the world and require access to central resources anytime and anywhere, from many devices. But mobility is not one-size fits all; every industry and business has unique requirements.

Mobility has given business IT departments a spiraling CAPEX and OPEX burden. Cellular costs continue to increase rapidly and bring your own device (BYOD) has stretched network managers to breaking point. Devices on the network consume bandwidth and drain management resources while IT continues to search for better security.

Why? Because BYOD, quality user experience, secure remote access and high-capacity wireless access were not in your last infrastructure upgrade requirements document. However, SAMATECH are offering different solution to address all of these challenges.

Mobility across your Infrastructure

Full mobile enablement impacts virtually every aspect of your IT infrastructure:

  • Voice and unified communications
  • Wired and wireless network access
  • The data center
  • User, network and application management

Properly planned and deployed, it isn’t just your end users who will benefit from a mobile enterprise. For the IT department, network management and applications can be automated and unified, and CFOs will appreciate lower telephony costs.

On-Site Mobility Options

On-site mobility solutions are important for campus environments. They will save employees cellular costs and deliver a fully integrated communications experience.

  • DECT solutions are simple, powerful and integrate with your telephony infrastructure. And, as you might expect from a global DECT leader, we have many industry profiles ready to apply, use and customize.
  • VoWLAN solutions have matured; ensuring users remain connected while roaming on site.  Regardless of device – iOS, Android, desktop or ruggedized WLAN handset, user experience is seamless.

Contact us today and let’s talk. Our experts and partners can show you a seamless mobile future designed for your business today and tomorrow.